![]() But as technology matures, the barriers to entry are lowered, and more portal technology options become available. Everyone cannot necessarily afford to integrate and support large, complex intranet portal solutions such as SharePoint. Many organizations are happy to report that a variety of tools, including open-source tools, are catching up to their needs. SharePoint Can Be Very Effective, But Other Good Technology Options Exist Governance, like most aspects of portal development, is marathon not a sprint, and portal teams realize that governance must evolve, as does the portal. From the senior sponsor to the individual content contributor everyone has a role to play in ensuring the upkeep and ongoing development of the intranet portal. The governance team is drawn from all levels of the organization and has assigned tasks to staff from nearly every operational area across the organization. Some organizations find themselves creating governance where once there was none, while others flesh out more specific details of their portal governance structure to accommodate touch points across the organization.įor example, the Carle Foundation has created a governance structure that is both formal and flexible, with defined roles, responsibilities, and workflows. The new case studies reveal a move toward a decentralized or matrix governance model, as opposed to past years where governance was more centralized - being created, communicated, and policed by the enterprise portal owners. Portal teams are learning that since the intranet portal touches all layers of the organization, so should the governance. Governance Is Becoming More DecentralizedĪs enterprise portals mature and grow so does the need for more structured, yet dispersed, portal governance. Our recommendations for intranet portals are now based on 83 portals case studies. Palm Beach County Board of County Commissioners.National Archives and Records Administration (NARA).Municipal Design and Survey Unitary Enterprise “Minskinzhproekt”.Fraunhofer-Gesellschaft zur Förderung der angewandten Forschung e.V.Consumer Financial Protection Bureau (CFPB). ![]() The most recent case studies include the following: Portals Included in the Reportįor this latest research we looked at intranet portals in 16 organizations, tracing a line across the globe that connects intranet best practices from the City of Olathe, Kansas in America’s heartland, all the way to the Municipal Design and Survey Unitary Enterprise “Minskinzhproekt” in Belarus. Despite this reality, there are many lessons that can be learned from companies whose efforts are still modest. Smaller design teams that have less support from senior management have to start their work toward a great intranet portal now, knowing it will take months or years before their work will yield considerable results. ![]() But not all organizations have the time or expertise for this. In updating our Intranet Portals report, with this being our fifth edition, it remains obvious that most organizations want to offer their employees the best possible tools and experience with their enterprise portals. It is clear that most at least share that goal and are on the road and moving in that direction even if some have just barely left the driveway. Not all organizations have achieved the dream of total integration of all enterprise applications, often due to resource constraints and security concerns. As organizations inch toward a digital workplace, intranet portals are beginning to serve as the hub of the corporate wheel, providing spokes of information and applications that serve diverse and increasingly dispersed workforces. Popular enterprise portal offerings include use via mobile devices and home computers, consolidation of and access to enterprise applications, and communication vehicles for employees. They provide utility and usability, featuring all or most necessities for employees’ success. Today’s intranet portals are at the epicenter of the enterprise universe.
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